Cancellation Policy:
1.Cancellation Period:
Customers may cancel their order within 2 days of placing the order. After this period, cancellations may not be possible.
2. Cancellation Procedure:
To cancel an order, customers must contact our customer support team via email or phone and provide their order details. Orders cannot be canceled through any other means.
3. Refund Eligibility:
– Orders canceled within the specified cancellation period are eligible for a full refund. – Orders canceled after the cancellation period may not be eligible for a refund, or may incur a cancellation fee.
4. Refund Process:
– Refunds for eligible cancellations will be processed within 4 business days to the original payment method used during the purchase.
– Customers will receive confirmation of the cancellation and refund via email.
5. Non-Cancellable Items:
Certain items may be non-cancellable or non-refundable due to their nature, such as perishable goods, customized products, or items marked as final sale.
6. Exceptions:
– In cases where the order has already been shipped or is in the process of being prepared for shipment, cancellation may not be possible.
– Exceptions to the cancellation policy may be considered on a case-by-case basis at the discretion of the company.
7. Communication:
Customers will be kept informed of the status of their cancellation request throughout the process via email or phone communication.
8. Policy Updates:
This cancellation policy is subject to change without prior notice. Any updates or revisions will be posted on our website.
By placing an order on our website, customers acknowledge that they have read, understood, and agreed to abide by this cancellation policy.